Moawen Platform Qatar 2026 – Domestic Worker Recruitment, Metrash Approval, Contracts & Ministry of Labour Guide

Qatar has introduced a major new digital system for recruiting domestic workers.

On 9 September 2026, the Ministry of Labour launched the first phase of Moawen, Qatar's official digital platform for domestic worker recruitment.

Moawen brings employers, licensed recruitment agencies, domestic workers and the Ministry of Labour together within one digital system.

The platform is designed to make domestic worker recruitment:

• More transparent
• Easier to track
• More secure
• Better regulated
• More convenient for employers
• Better protected for workers and recruitment agencies

For employers, the system can cover important stages including recruitment-agency selection, worker selection and interviews, contracts, electronic payments and application tracking.

This 2026 guide from TREK Group Business Services explains how Moawen works, what employers should prepare, how Metrash fits into the recruitment journey, how contracts and payments are handled and what everyone should know before recruiting a domestic worker in Qatar.

What Is the Moawen Platform?

Moawen is Qatar's official digital platform for domestic worker recruitment.

It was developed by the Ministry of Labour in collaboration with Google as part of Qatar's continued government digital-transformation programme.

The platform connects:

• Employers
• Licensed recruitment agencies
• Domestic workers
• Ministry of Labour

within one integrated digital environment.

The objective is to manage the recruitment journey more transparently from the initial request through the recruitment, contracting and employment process.

Is Moawen an Official Government Platform?

Yes.

The Ministry of Labour has stated that Moawen is its official and only approved digital platform for providing domestic-worker recruitment services electronically.

Employers should therefore be particularly careful with:

• Fake websites
• Unofficial social-media pages
• Individuals claiming to represent Moawen
• Unlicensed recruitment intermediaries
• Unverified payment requests

The Ministry has specifically warned users to rely on official channels and licensed recruitment agencies.

Who Can Use Moawen?

The first phase of Moawen focuses on the domestic-worker recruitment journey for employers dealing with authorized recruitment agencies.

The platform also provides access to individuals looking for licensed recruitment agencies.

Future phases are expected to expand services available directly to domestic workers, including access to employment-contract information and additional digital support tools.

Employers should use the features currently available in their Moawen account rather than relying on screenshots or instructions from older versions of the platform.

What Types of Domestic Workers Are Covered?

Qatar's Domestic Workers Law defines domestic workers broadly.

Examples can include workers performing household-related duties such as:

• Domestic helpers
• Drivers
• Nannies
• Cooks
• Gardeners
• Other workers performing comparable domestic duties

The exact recruitment approval and available worker categories remain subject to the applicable government rules and information displayed through the official systems.

Before Using Moawen – Ministry of Interior Approval

One important point is often missed:

The Moawen recruitment journey does not simply begin by choosing a worker.

The Ministry's launch information states that the employer's Moawen journey begins after obtaining the necessary approval from the Ministry of Interior (MOI).

The Ministry's published recruitment workflow indicates that the employer first obtains the relevant domestic-worker recruitment approval through Metrash.

If the employer already has the required recruitment approval, they can proceed to the Moawen platform.

This means Moawen and Metrash work together at different stages of the process.

How to Log In to Moawen

Users access Moawen through Qatar's National Authentication System (NAS).

This provides identity verification and secure access to the recruitment account.

Employers should make sure their government authentication information is working correctly before beginning the recruitment process.

Do not share your:

• Tawtheeq/NAS password
• OTP
• Personal authentication credentials

with unauthorized persons.

Where another person needs to assist with the recruitment process, Moawen provides an official Account Delegation Service.

What Is the Moawen Account Delegation Service?

Moawen includes an Account Delegation feature.

This allows an account holder to authorize another person to manage selected recruitment actions on their behalf.

This is much safer than giving another person your government login password or OTP.

Employers who need administrative assistance should use the available authorized delegation process rather than sharing personal authentication credentials.

How to Recruit a Domestic Worker Through Moawen

The Ministry has outlined a connected recruitment process involving Metrash, Moawen, licensed recruitment agencies and, where applicable, the Qatar Visa Centre.

The general process can be understood as follows.

Step 1 – Obtain Recruitment Approval

Start by obtaining the required domestic-worker recruitment approval through the applicable Metrash service.

If a valid recruitment approval already exists, proceed to Moawen.

Step 2 – Log In to Moawen

Access the official Moawen platform using the National Authentication System.

The approved recruitment information should become available through the connected government systems.

Step 3 – Start the Recruitment Journey

Select the option to begin the recruitment process.

Enter the recruitment requirements requested by the platform.

Step 4 – Choose How You Want to Recruit

According to the Ministry's launch information, Moawen provides different recruitment options.

An employer may be able to:

• Recruit a worker already known to them
• Request offers from selected licensed recruitment agencies
• Browse available offers from approved recruitment agencies

The options available depend on the current system and the employer's approved recruitment request.

Step 5 – Review Licensed Recruitment Agency Offers

Review the offers available through the system.

Do not select an agency only because it advertises the lowest price.

Consider:

• Agency licensing status
• Worker information
• Recruitment conditions
• Contract details
• Total recruitment cost
• Agency performance and ratings
• Recruitment timeline information where provided

Moawen includes an agency-rating system based on employer experiences to support more informed decisions.

Step 6 – Select and Interview the Worker

The employer can select a suitable candidate and arrange an interview through the applicable recruitment process.

This gives the employer an opportunity to understand relevant information before completing the recruitment agreement.

Step 7 – Agree on the Recruitment Cost

Once the employer selects the agency and worker, the recruitment cost is agreed with the licensed recruitment agency.

There is not one universal recruitment price that should be quoted for every Moawen case.

Costs can depend on the recruitment arrangement and offer available through the licensed agency.

Always confirm the total amount shown/agreed through the official process before payment.

Step 8 – Review and Sign the Contract

The employer should carefully review the recruitment contract before signing.

Moawen supports standardized and documented contracts to improve clarity and protect the rights of the parties.

Check important information including:

• Employer details
• Worker information
• Recruitment agency information
• Agreed recruitment terms
• Costs
• Obligations of the parties
• Applicable employment terms

Do not approve incorrect information simply to complete the application faster.

Step 9 – Make Electronic Payment

Moawen supports secure electronic payment through the platform.

Employers should make payments only through the approved payment procedure.

Avoid transferring recruitment money to unknown personal accounts or unofficial intermediaries.

Keep all electronic:

• Receipts
• Payment confirmations
• Contracts
• Application numbers

for your records.

Step 10 – Complete Visa Procedures Through Metrash

After the recruitment-contract stage, the relevant visa procedure continues through Metrash.

The Ministry's published workflow includes visa issuance and, where applicable, scheduling of the Qatar Visa Centre appointment.

The Qatar Visa Centre appointment details are then entered into the Moawen recruitment journey where required.

Step 11 – Track the Recruitment

Moawen allows the employer to track the recruitment request electronically.

The platform provides updates and connects recruitment stages so employers do not need to depend entirely on informal updates from recruitment offices.

Step 12 – Worker Arrival and Residence Procedures

Once the applicable recruitment, visa and arrival procedures are completed, further residence procedures are handled through the relevant government systems.

The Ministry's published workflow states that after the worker's residence permit is issued through Metrash, the QID information can be reflected in Moawen.

What Are the Main Benefits of Moawen?

Moawen introduces several important improvements to Qatar's domestic-worker recruitment system.

Licensed Recruitment Agencies

Employers can deal with recruitment agencies authorized within the official system rather than relying on unknown intermediaries.

Recruitment Agency Ratings

The platform provides assessment/rating tools intended to help employers compare agency performance.

Standardized Contracts

Recruitment agreements are documented through a more standardized process.

Electronic Payments

Payments can be completed through the platform, creating a clearer transaction record.

Application Tracking

Employers can follow the recruitment request electronically.

Government Oversight

The Ministry of Labour has greater visibility over the recruitment process and agency performance.

Government-System Integration

Moawen connects with other government systems to verify data and streamline different stages of the process.

Account Delegation

Employers can authorize another person through the official delegation mechanism rather than sharing passwords.

Can I Recruit a Domestic Worker Directly Without an Agency?

Qatar's Domestic Workers Law states that domestic workers are generally recruited through licensed recruitment offices.

However, the law provides an exception allowing an employer, or someone acting on the employer's behalf, to recruit a domestic worker from abroad for their own benefit with approval from the competent department.

Moawen also provides an option for employers who already know the worker they wish to recruit, subject to the applicable approvals and system procedure.

This should not be interpreted as permission to bypass government approval or use an unlicensed commercial intermediary.

Can I Use Any Recruitment Agency?

No.

Employers should use licensed recruitment agencies available through the official recruitment system.

The Ministry has specifically emphasized dealing only with licensed agencies.

This helps reduce risks involving:

• Unofficial recruitment
• Fraud
• Unclear contracts
• Unverified payments
• Misleading advertisements

Always verify the agency through official Moawen channels.

How Much Does Domestic Worker Recruitment Cost Through Moawen?

There is no single recruitment price that should be advertised as applying to every domestic-worker recruitment case.

The Ministry's workflow allows employers to review offers and agree on the recruitment cost with the selected licensed agency.

Therefore, the actual cost can depend on:

• Recruitment agency
• Worker/candidate
• Recruitment country or process
• Current agency offer
• Contract arrangements
• Other applicable procedures

Employers should compare official offers and verify the total cost before signing the contract or paying.

Is Moawen the Same as Metrash?

No.

Moawen and Metrash have different roles.

Metrash

Metrash is used for relevant Ministry of Interior immigration/residency procedures, including stages connected with recruitment approval, visas and residence documentation.

Moawen

Moawen is the Ministry of Labour's integrated digital platform specifically for domestic-worker recruitment.

The full recruitment journey can therefore move between the connected systems depending on the stage being completed.

Does Moawen Replace the Qatar Visa Centre?

No.

Where a Qatar Visa Centre procedure applies, it remains part of the recruitment/visa process.

The published Moawen workflow includes recording relevant Qatar Visa Centre appointment details as part of the recruitment journey.

Moawen coordinates and tracks the process; it should not be understood as eliminating every external immigration or medical/visa requirement.

Does Moawen Guarantee Recruitment Approval?

No.

Using Moawen does not mean every recruitment request will automatically be approved.

The employer must still satisfy the applicable government eligibility, immigration and recruitment requirements.

Approval decisions remain with the competent government authorities.

Does Moawen Guarantee a Specific Recruitment Time?

No universal recruitment duration should be promised.

The overall timeline can depend on:

• Government approvals
• Candidate availability
• Recruitment agency
• Worker documentation
• Country-specific procedures
• Visa procedures
• Qatar Visa Centre requirements where applicable
• Travel arrangements
• Additional government checks

Employers should follow the actual status shown through the official system.

What Happens if There Is a Problem With the Recruitment Agency?

Moawen was designed to improve transparency and oversight of licensed recruitment agencies.

The Ministry's launch information states that the platform provides channels for enquiries and complaints and gives the Ministry performance information about recruitment agencies.

Keep:

• Recruitment contract
• Payment receipt
• Application number
• Agency communications
• Worker/candidate information
• Platform notifications

if a dispute or service problem arises.

Use official Ministry/Moawen channels rather than relying only on informal discussions.

Beware of Fake Moawen Websites and Social-Media Accounts

The Ministry of Labour has specifically warned the public against websites or social-media accounts pretending to provide Moawen services.

To protect yourself:

• Use the official Moawen platform
• Use NAS for login
• Deal only with licensed recruitment agencies
• Do not share OTPs
• Avoid unofficial payment links
• Verify advertisements before paying money
• Keep electronic contracts and receipts

Fraud prevention is one of the reasons the Ministry created a centralized recruitment system.

Domestic Worker Rights Still Apply

Moawen digitizes and organizes the recruitment process.

It does not replace Qatar's Domestic Workers Law.

Law No. 15 of 2017 continues to establish important rights and responsibilities in the domestic employment relationship.

Examples include:

Salary

The Domestic Workers Law requires the agreed monthly wage to be paid in Qatari currency by the end of the calendar month and no later than the third day of the following month.

The employer cannot deduct recruitment fees, expenses or charges from the domestic worker's wage for bringing the worker to Qatar.

Accommodation, Food and Healthcare

The employer must provide appropriate food and accommodation and appropriate healthcare and medical supplies when required under the law without imposing the relevant financial burden on the worker.

Weekly Rest

The worker is entitled to at least 24 consecutive hours of paid weekly rest.

Annual Leave

A domestic worker is entitled to three weeks of paid annual leave for each Gregorian year of service, subject to the provisions of the law.

End-of-Service Gratuity

A domestic worker who completes at least one full year of service is entitled to end-of-service gratuity of not less than three weeks' wage for each year of service, subject to the applicable law.

Employers and workers should understand these obligations in addition to completing the recruitment procedures through Moawen.

Future Moawen Features

The Ministry announced that future phases are expected to expand the platform.

Planned features include:

• Domestic worker login access
• Ability for workers to view contract details
• Information about employment conditions
• Expanded knowledge resources
• Frequently asked questions
• AI-powered assistance to help workers understand rights and obligations

These should be treated as future-phase features, not assumed to be fully available in the first phase unless they are already shown in the current platform.

Frequently Asked Questions About Moawen Qatar

What is Moawen Qatar?

Moawen is Qatar Ministry of Labour's official digital platform for domestic-worker recruitment.

When was Moawen launched?

The first phase was launched on 9 September 2026.

How do I log in?

Users log in through Qatar's National Authentication System (NAS).

Do I need Metrash approval first?

The recruitment journey begins after the necessary Ministry of Interior recruitment approval. The Ministry's published workflow uses Metrash for this stage.

Can I select a recruitment agency on Moawen?

Yes. The platform connects employers with licensed recruitment agencies.

Can I choose a domestic worker?

Moawen allows employers to review available recruitment options, select/interview a worker and proceed through the applicable recruitment route.

Can I recruit someone I already know?

The Ministry's launch information states that Moawen includes an option for recruiting a worker already known to the employer, subject to the required approvals.

Can I pay online?

Yes. Moawen supports electronic payment.

Can I track the application?

Yes. Application tracking is one of the platform's core features.

Can someone manage the process for me?

Moawen offers an Account Delegation Service that can authorize another person to manage selected actions on behalf of the account holder.

Is Moawen the only official electronic platform?

The Ministry of Labour has stated that Moawen is its official and only approved digital platform for domestic-worker recruitment services electronically.

Can I use an unlicensed recruitment agency?

Employers should use licensed recruitment agencies available through the official system.

Is there a fixed recruitment fee?

The platform allows employers to review offers and agree the recruitment cost with the licensed agency. Do not assume one universal price applies to every recruitment case.

Need Documentation or Visa Procedure Support in Qatar?

Domestic-worker recruitment itself should be completed through the official Moawen platform and licensed recruitment agencies.

TREK Group Business Services can assist clients with related documentation and government-procedure support where applicable, including:

• Visa and immigration documentation guidance
• PRO and government-documentation support
• Legal translation
• Certificate attestation
• Form and document preparation
• Government procedure guidance

TREK Group should not be treated as a domestic-worker recruitment agency unless separately licensed for that activity.

For recruitment-agency selection, worker recruitment, contracts and recruitment payments, use the official Moawen process and authorized recruitment agencies.

Visit TREK Group Business Services in Doha

TREK GROUP Corporate Head Office

Office No. 8, 2nd Floor

Building No. 210, Street 330, Zone 43

Entrance near Baladna Hypermarket

Doha, Qatar

Mobile / WhatsApp: +974 3051 6559

Mobile / WhatsApp: +974 3005 6030

Landline: +974 4007 0727

Email: info@trekgroups.com

For additional Qatar visa, PRO, employment and government-procedure guides, visit the TREK Group Knowledge Hub.

Official Information & Accuracy Note

This guide was prepared using current information from:

• Qatar Ministry of Labour – Moawen Platform
• Qatar News Agency coverage of the official Ministry launch
• Qatar Domestic Workers Law No. 15 of 2017
• Current Ministry guidance on the domestic-worker recruitment journey

Moawen was launched in phases, so available features and procedures may continue to develop.

Employers should always follow the instructions displayed in the current Moawen and Metrash systems and use licensed recruitment agencies and official government channels.Labour Complaint in Qatar 2026